User Experience in Libraries: Building a Human-centric Organisation at the National Library of Estonia

Interview with Margus Veimann and Jane Makke

The National Library of Estonia sits enthroned on Tõnismägi Hill in the centre of Tallinn. Here, Margus Veimann and Jane Makke work in the Library Services Development Centre to make the library a user-friendly and inspiring place for staff and users. In the interview, they reveal which methods they use, what the key to successful UX is and why it is so important to change your own organisational culture first.

You are working in the field of User Experience (UX) in the National Library of Estonia. When and why did you start? What does that mean practically?

Margus: My relationship with UX began three years ago when I was working as a marketing specialist and social media designer in the National Library of Estonia. Back then the library had a collaboration project with the members of the Department of Business Administration of Tallinn University of Technology (TalTech) who were the first to introduce me to service design as a methodology. During this project the master’s students of service design and marketing came to our library and got acquainted with the real services of our library, and started to solve the design tasks using the service design methodology.

The result of the project was twofold – on one hand the students were able to solve real-life problems, and on the other hand, the library got to know the service design through this process. The most valuable experience I got from this collaboration project was the opportunity to understand the value of design – as a way of thinking and as a toolbox in the service development process, also, an understanding that introducing a designer toolbox and transferring knowledge across the organisation is the way we need to go.

Our vision is to be a next-generation library and to act as an innovator in the world of librarianship through an open, inspiring, and inclusive operating environment.
– Margus Veimann

By the end of this collaboration project, it was clear that design as a mindset is a journey that we want to explore further on as an organisation who has implemented a service-based managerial model. For example, our vision is to be a next-generation library and to act as an innovator in the world of librarianship through an open, inspiring, and inclusive operating environment. But how do we achieve this vision? What are the tools, methods, and skills that would foster innovation and support the creation of user-friendly services in the library? I am sure that the user-centric approach is the key to unlock this mystery.

I think the key here is to introduce the service design as a toolbox, teach our colleagues the key principles of User Experience, as well as teach them how to use different design methods that designers and non-designers practice to achieve significant and long-lasting positive change. It is all about the willingness to experiment and keep in mind that our responsibility is to create value for the users.

Jane: Although I have been working in the library for many years, 2017 was the first time I had an opportunity to get acquainted with the concept of UX. The next time was in 2018, when I was given the task of forming a working group and try to apply UX principles to an extension of the library’s website. Our team produced a rather nice prototype, taking into account that we were beginners and self-learners. The idea of having such an extension is still on the to-do list of the library and I hope that one day we end up in developing it as well. Starting from 2020, when I became the head of the Library Services Development Centre, Margus joined my team as a service designer and our cooperation began.

What are your goals with UX? Did you achieve them? Which UX methods do you apply at your library?

Margus: Which method to use depends on many different aspects of the project or problem you’re facing. Would it be best to use surveys, interviews, observations/job-shadowing – to name a few. I believe that most important is to start with users and keep in mind that first of all, it is important to understand why and what kind of problem we are about to solve and what we want to achieve.

Leaving the house at an early stage and interacting with the users is a key. It is customary that we think that we know all the answers and have the best solution how to solve users’ problems but usually this is the source of the failure. It is mandatory to experiment and always include user research and small learning experiments in every project. This is a cornerstone for creating services that are valuable and accessible for different user groups.

It is customary that we think that we know all the answers and have the best solution how to solve users’ problems but usually this is the source of the failure.
– Margus Veimann

I truly believe that in every organisation there is a lot of good ideas and the will to do interesting things, but one has to choose. But to what to give priority to? Where to invest resources and where not? Design as a methodology and a mindset helps to create evidence at an early stage that can be used to make decisions. Secondly, you need to create value for your users, if any activity is not beneficial for the users, it is better to leave this activity behind. The third and the most important thing is to change the organisational culture. The other two goals are also important, but the day-to-day journey of innovation is to change people and culture and then to create value for our end users.

Jane: Indeed, the first and the foremost goal has been the inception of the design thinking concept as such into our organisational culture. For that, we have organised two training programmes. The last one was rather extensive involving quite a large number of our staff, including the management. However, I think there is yet plenty to do.

Can you give us a practical example that worked, where you applied UX to solve a problem?

Jane: One of the first attempts to apply UX was in 2017/2018 when the library decided to redesign the library’s foyer. We started a proper UX project: interviewed the guests, partners as well as the members of the staff. We asked about their feelings when they entered the lobby and during their stay, what they value and miss the most, and how they would create the welcoming area if they had an opportunity to rearrange things by themselves. After the interviews, we built a real-life prototype for testing a new look together with our customers. As a result, we actually did redesign the lobby – the welcoming area, the information desk and the security area, they all found a new place and role. Yet it is important to mention that during the testing it became evident that the most popular solution to welcome our clients did not work out though. The constructional peculiarities of the library building have led to our staff developing health problems. So, we had to find other options. This is what the testing is for.

Reading room on the first floor of the National Library of Estonia©

In March 2022, the renovation of the National Library’s main building is about to begin. The doors of the main building have already been closed since December 2021, and the library is moving out its collections, staff and offices. But what did we do? We opened our doors in two new places instead – one is our new temporary main building and the other one is an outpost in one of the entertainment and shopping centres in the heart of Tallinn.

Small House of National Library of Estonia©

The outpost is located next to one of the largest bookstores in Tallinn and a popular cinema, there are plenty of cafes and restaurants where people can relax and enjoy themselves, and in the same building there is a concert hall as well. So, this is a wonderful place for the library to be among other businesses of similar type. The idea of an outpost was born during the design-thinking training programme. By the way, during this training, many came up with the idea of opening outposts of the library in various places throughout the capital of Estonia – starting from supermarkets and ending up with the Tallinn main railway station and even the airport.

To apply UX methods, you need library users who are willing to participate. How do you manage to find and motivate them?

Jane: This is obviously the trickiest part. Luckily, we have a group of loyal users who are willing to participate every now and then. The keywords to success are consistency and respect. If you ask for an input, you have to take it into account, otherwise you lose credit, and those who would have been willing to participate will feel left behind.

Margus: It is all about respect and empathy to truly listen and gather users’ perspective.

A good practice would also be to build your own database of different users’ groups. Of course, it requires some time investment upfront, but in the long run, it creates a sustainable process for finding research participants quickly and easily. In my experience, it is also important to have a strong collaboration and partnership with different organisations and companies who are willing to share your call to participate. Collaboration and empathy are the key here to build trust and also interest between different user groups.

What are the most important lessons you have learned from applying User Experience methods in the National Library of Estonia?

Jane:

  • To create customer value, you need to engage users. We are not users and cannot know what they actually need and want.
  • Keep it simple. Often users want simplicity and, those simple things to work well. But we tend to overthink and overdesign. That is why you need to validate your perceptions with the users.
  • If you want to engage users, you must abandon your own vision and ideas, be open and listen. Otherwise, if it appears that they want something else than you have imagined, you end up ignoring the users, which is bad taste.
  • Be patient and consistent. To get results, you must invest time. First, you are probably all alone in your organisation. So, you have to make your colleagues understand what User Experience is and convince them that UX might be a helpful tool. Your goal is to make them dare to test UX design. Now you have paved the road to the second milestone that is to change their mindset – when they see the first results, they start to take UX seriously and dare to trust UX, and soon it will become a normal part of your colleagues’ (working) life. And finally, when they become true believers, they start to speak about UX on behalf of you. Then your mission has been accomplished.

Have you also used methods that did not work at all?

Jane: We are yet in the beginning of our UX journey. That means we have not yet experimented with all the different methods to make conclusions which methods work and which do not.

But as to the fails, I think about the situations when we eagerly engage users to get their input and then forget to use it.

What are your tips for libraries that would like to start with UX? What is a good starting point?

Jane: First and foremost, it is very important to have a sponsor to support your goals. When referring to sponsors, I mean management. If they believe in the idea, they are also willing to invest the necessary resources.

Margus: Start mapping out what are the goals and strategy of the organisation. Map existing services and identify bottlenecks that need to be addressed.

Find out the users´ needs: Interact with your users and try to find out which problems they face and what their goals are. How are the services used and what are the main concerns or problems users face?

Define/specify user needs: Map customer journeys and determine how users use your service. How does he/she get there? What are the touch points of contact along the way? If the users do not reach your service, find out why.

Identify interesting analogies: Does another organisation offer similar services? What are they doing differently?

Check out the UK´s Design Council´s framework for innovation “Double Diamond” and start experimenting and learn by doing.

And ask your librarian to put together a list of books about service design and User Experience. I would suggest to start with “Good Services – How to Design Services that Work” by Lou Downe and “The Design of Everyday Things” by Don Norman.

This might also interest you

We were talking with:

As of January 2020, Jane Makke works as the Head of the Library Services Development Centre at the National Library of Estonia (NLE). She has been working in the library sector for many years in the areas of customer service, data management and IT development. During the last years her focus has been on the design and development of country-wide library services.
Portrait, photographer: Teet Malsroos© [CC BY 4.0]

Margus Veimann is Service Designer in the National Library of Estonia . He believes that in a rapidly changing world, human-centred design has become an important component in creating successful products and services, regardless of whether we design spaces, services or products. Guided by that he would describe his job shortly as: Simplifying complexity to facilitate user-centric design solutions through co-creation that leave a positive impact on people, environment and the society.
Portrait: Margus Veimann©

The post User Experience in Libraries: Building a Human-centric Organisation at the National Library of Estonia first appeared on ZBW MediaTalk.

Accelerating Open Research: A Multi-stakeholder Discussion

Robert Harington reports on the recent SSP Publisher-Funder Task Force closed forum of funders, publishers, librarians and academics, who met to discuss how collaboration among stakeholder groups may accelerate a transition to open research.

The post Accelerating Open Research: A Multi-stakeholder Discussion appeared first on The Scholarly Kitchen.

Libraries and the Contested Terrain of “Neutrality”

Are libraries “neutral”? That question is way too simplistic to serve as anything other than a political football.

The post Libraries and the Contested Terrain of “Neutrality” appeared first on The Scholarly Kitchen.

Revisiting — Additive, Substitutive, Subtractive: Strategic Scenarios for Publishers in an OA World

Revisiting a 2008 post noting that while it is often argued that open access will reduce the overall cost of scholarly communications, this article proposed that OA will be additive to the size of the current market.

The post Revisiting — Additive, Substitutive, Subtractive: Strategic Scenarios for Publishers in an OA World appeared first on The Scholarly Kitchen.

Opening The Book: SSP Charleston Pre-Conference Video Now Available

The SSP’s Charleston Pre-Conference Session looked at key issues and challenges in OA monograph publishing as well as how best to evaluate new OA book models and their potential ROI.

The post Opening The Book: SSP Charleston Pre-Conference Video Now Available appeared first on The Scholarly Kitchen.

User Experience in Libraries: Insights from the University Library of Hildesheim

An interview with Jarmo Schrader and Ninon Frank

It’s impossible to cover the many facets of User Experience (UX) in a single article. We are therefore approaching the topic with an international interview series that provides many examples from best practice, personal insights and tips for all those who would like to start with UX themselves: to the UX interview series.

Our guests today: Jarmo Schrader and Ninon Frank from the University Library of Hildesheim (German). Their insider tips:

  1. “you can go a long way simply with a smile and a friendly tone of voice”,
  2. first gather the “low hanging fruits” and
  3. then if you are not sure, simply give things a try and rearrange the furniture.

Their “Mission UX” started with an inspiring in-house workshop on the topic. Their methods range from guerrilla interviews to think-aloud tests and flip charts with a question that they would like their users to answer – their favourite method, by the way. In the interview they tell us why it is so important to supplement qualitative observations with quantitative methods, their three most important take-aways from 2.5 years of UX experience and why a red couch created a minor storm of indignation on their Facebook account.

Jarmo and Ninon, you work in the User Experience field at the University Library of Hildesheim. When and why did you start this? What does it mean in practice?

Jarmo: It was always important for us to offer a service that is oriented around our users. A workshop with the UX expert Andy Priestner, which I attended in spring 2019 was the starting point for our conscious exploration of the User Experience topic. I enjoyed the seminar so much that we invited him to an in-house workshop at the University Library of Hildesheim during the summer. The one and a half very intensive and fruitful days of the workshop ultimately formed the basis for our activities in the field of UX.

Ninon: The workshop provided the impetus for various projects. For example, we were wondering how we could make our reading room more attractive to users or how we could furnish an area, where magazine display cabinets used to stand, in such a way that it meets the needs of our users.

University Library of Hildesheim©

In practice this meant that we rearranged and then tested various furnishing scenarios as prototypes with the furniture that was available to us. We made it possible for the users to give feedback (mostly via a publicly displayed feedback form). However, we also measured the usage statistically, in order to be able to make a comparison between the statements made and the actual usage.

Ninon: It is our long-term goal to adapt our services and premises more towards the users, thereby achieving higher usage. However, needs are continually changing – it’s not as if we will ever have reached the stage where we can say: Things will stay like this for ever.

Jarmo: I also regard UX as being part of a mindset, a skill which one can continually work on and not necessarily a fixed objective that we must achieve.

Which UX methods are you using at the University Library of Hildesheim?

Ninon: During the workshop we learned about various methods. Since then, we have been doing guerrilla interviews as well as making observations. By “guerrilla interviews” we mean that we develop a small group of questions and then approach people in the library or on the campus with it. We also lay out feedback forms or set up flip charts for comments and notes.

Jarmo: The relaunch of our online catalogue HilKat was accompanied by UX methods. In the process we were greatly assisted by a student who carried out think-aloud tests via video conference in the context of his master’s thesis. Test persons solved various tasks in the new HilKat and “thought aloud” while doing so, so that we could understand where there were stumbling blocks in using the catalogue, which functions were popular, and which may not have been correctly understood.

Could you give us an example that worked in practice, where you used UX to solve a problem?

Jarmo: At the library we have a small reading room which is used far too little in our opinion. Based on our observations, we suspected that we could increase the attractiveness by using fewer but larger tables. We tested this theory by rearranging the furniture of half of the room and usage did actually increase; we also received positive feedback in accompanying surveys. Ultimately, a reduction of seats led to usage increases of between 25% to over 50%. A complete success!

Reading room of the University Library of Hildesheim© after the redesign

Ninon: A further example was our idea to position mobile partitions between the tables so that users had more privacy. Our prototypes received very negative feedback in the feedback forms so we didn’t pursue this idea any further. And we actually saved money too.

Mobile partition walls in the University Library of Hildesheim©

In order to use UX methods, it’s necessary to have library users who are prepared to participate. How do you manage to find and motivate these users?

Jarmo: As yet, we’ve limited ourselves to simpler methods which do not take up much of the users’ time, meaning that we didn’t have major problems here.

In our workshop with Andy Priestner we also tried out techniques such as interviews or cognitive maps and discovered that you can go a long way simply with a smile and a friendly tone of voice.

Ninon: Many users are amazingly willing to take part in such participation methods. We always receive feedback – especially when setting up flip charts with a question. This is really great!

What are – let’s say – the three most important lessons that you learned in applying User Experience methods at the University Library of Hildesheim?

  • Just do it!
  • You can always learn something from failures.
  • Users don’t know what they want either. (They first have to be able to try it out.)

Have you also used methods that didn’t work at all? What were your biggest or funniest failures?

Ninon: We took up a request and experimented with allowing users to eat and drink in our reading lounge. For this, we removed the cosy furniture which was there to “chill out” on – including a red couch – to other places in the library, and put wipeable tables and chairs in its place. The feedback was: Yes, this is great but where on earth is the red couch?

Feedback “”where’s the red couch?”” – University Library of Hildesheim©

Even on Facebook, where there had been very little response before, this absence was noted. We then brought the couch back, which was promptly rewarded with positive feedback.

What are your tips for libraries who want to begin with UX? What is a good starting point?

Jarmo: Start with the “low hanging fruits” – namely problem areas you already know about – and with changes that can be made with relatively little effort. Being successful here will then give you the required motivation to continue, and for these projects, simple UX methods are usually sufficient. You can save advanced techniques for later.

Our experience has also shown that you should supplement qualitative observations with quantitative methods, as otherwise there is a great risk that, filled with enthusiasm, you will only see what you want to see.

This text has been translated from German.

Read more about UX in libraries

About the authors:
Dr Jarmo Schrader has been deputy head of the University Library of Hildesheim since 2008, where he is head of the IT department and supervises specialist units in the STEM area. He holds a doctorate in molecular biology and works mainly in the field of digital library services.
Portrait: Jarmo Schrader©, photographer: Isaias Witkowsk

Dr Ninon Franziska Frank is a subject librarian for education, social sciences and economics at University Library of Hildesheim and also works in the areas of public relations and information dissemination. Before becoming an academic librarian, she completed her doctorate in French literary studies in the Cotutelle procedure (a binational doctoral procedure) between the University of Erfurt and the Université de Paris Ouest Nanterre La Défense. She is particularly interested in insights into the needs of users.
Portrait: Ninon Franziska Frank©

Featured Image: University Library of Hildesheim©

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Open Science & Libraries 2022: 22 Tips for Conferences, Barcamps & Co.

by Claudia Sittner

After the coronavirus years 2020 and 2021 were practically a total failure for on-site events and everything actually took place online, a cautious trend towards a return to on-site events can be observed for 2022. Since even the most creative tools and formats have shown: Nothing can replace a face-to-face conversation on site or a chance encounter during a coffee break for networking. Nevertheless, there are still many “online only” events. But new hybrid event formats in particular are on the rise. So is hybrid becoming the new normal?

In our event tips for 2022, you will find all these facets of the new event world: purely digital, hybrid and classic on-site event formats. Below you will find a selection of conferences, workshops, barcamps and other events that you should not miss in 2022. You can also always find more interesting events in the ZBW MediaTalk events calendar.

#1 3rd ESFRI RIs -EOSC Workshop: What does EOSC bring to RI users?
Workshop | 25.01. – 26.01. | Hybrid
“The main objective of the workshop is to bring together ESFRI [European Strategy Forum on Research Infrastructures], ESFRI RIs [Research Infrastructures] and EOSC [European Open Science Cloud] stakeholders, in order to showcase and better comprehend the EOSC concept, including the Open Science and ‘FAIR’ policy agenda, and the vision for the future, along with the EOSC value proposition for its users, and ensure an optimal federation of clusters and RIs with EOSC.

The event will focus on the current state of EOSC and how the thematic RIs and ESFRI clusters fit into the developing landscape, including the partnership with the newly established EOSC Association. The main focus of the 3rd workshop is on how the RI communities and researchers can use and benefit from EOSC, getting added value. Besides the general benefits of EOSC towards open science and ‘FAIRification’ of data and services, it is considered that the daily use of EOSC Exchange and concrete tools by the RI users for intra and interdisciplinary research will also greatly benefit EOSC, in becoming useful and effective, contributing towards its sustainability.”
Organised by: ESFRI Task Force on EOSC, the EOSC Cluster projects, EOSC Association, EOSC Future and the StR-ESFRI2 Project, in close cooperation with ESFRI and the EC


#2 What Is Web 3.0? The Decentralized Web: An Introduction
Workshop | 27.01. | Online
“What is the decentralized web, why is it important, and where is it along the path of development? How does Web 3 differ from Web 2? How does blockchain and cryptocurrencies fit into the ecosystem? Who are the players working to realize this vision? Why is the Internet Archive, a library, a leader in the decentralized web movement?”
Organised by: Metropolitan New York Library Council


#3 WissKom2022: How do you do it? – Public and academic libraries in dialog (German)
Conference | 21.06. – 23.06. | Jülich (Germany)
“Academic and public libraries mostly operate in separate world[s], but they have more in common than is apparent at first glance. Many libraries face the same challenges. Some have successfully addressed them, while others can only sing a song about the hurdles. What do academic libraries and public libraries have in common? What distinguishes them in their paths and goals for the future? How and what can libraries learn from each other? From the perspective of both types of libraries, current topics will be presented and discussed at WissKom2022. The contributions are to follow the ‘lessons learned’ idea and thus stimulate an exchange about the presentation of one’s own activities and their feedback. How can libraries work together and for each other? You can expect experience values and success models among the topics: digital strategy; Open Access; sustainability; Open Space in libraries; user groups; information and advice.”
Organised by: Cental Library of the Forschungszentrum Jülich and the Cental Library of the Public Library Düsseldorf
Hashtag: #WissKom2022


#4 Paris Open Science European Conference (OSEC)
Conference | 04.02.22 – 05.02.22 | Paris (France) & Online
“One of the main topics addressed during this conference will be the transformation of the research and innovation ecosystem in Europe, as well as issues of transparency in health research, the necessary transformation of research evaluations, the future of scientific publishing, and the opening of codes and software produced in a scientific context.”
Organised by: Ministry of Higher Education, Research and Innovation, the French Academy of Sciences, the French National Center for Scientific Research (CNRS),the National Institute of Health and Medical Research (Inserm), the High Council for Evaluation of Research and Higher Education (Hcéres), the University of Lorraine and the University of Nantes


#5 Open Science Retreat: Dialogue on Openness, Transparency and Science Communication in the Digital Age
Workshop | 15.02.22 – 16.02.22 | Online
“Only together can we successfully change the way we work scientifically. Only together can we advance Open Science. WE does not mean scientists only. WE incorporates scientists, science communicators, data stewards, librarians, publishers, editors, and other stakeholders involved in Open Science developments. With the Open Science Retreat, the ZBW wants to bring together international Open Science supporters from different stakeholder groups. For two afternoons in a row, the aim is to dive deep into the topics that are of burning interest to all of us.”
Organised by: ZBW – Leibniz Information Centre for Economics
Hashtag: #OpenScienceRetreat


#6 2022 Unconference on Open Scholarship Practices in Education Research
Conference | 24.02.22 – 25.02.22 | Online
“We will analysing the current state of open scholarship practice and interactive hackathons seeking solutions to identified problems. Participants will assess barriers to adoption of open scholarship practices unique to the education community and brainstorm strategies for promoting greater awareness.”
Organised by: Center for Open Science – Charlottesville, Virginia


#7 Open Data Day 2022
Conference | 24.02.22 – 25.02.22 | Online
“Open Data Day is an annual celebration of open data all over the world. Groups from around the world create local events on the day where they will use open data in their communities. It is an opportunity to show the benefits of open data and encourage the adoption of open data policies in government, business and civil society. All outputs are open for everyone to use and re-use.

The focus this year is on five priority areas on which Open Data has a positive impact: environmental data, tracking public money flows, open mapping, data for equal development, ocean data for a thriving planet.”
Organised by: Open Knowledge Foundation


#8 Barcamp Open Science 2022
Barcamp | 07.03.22 | Online
“The Barcamp Open Science is a barcamp dedicated to the Open Science movement. It is open to everybody interested in discussing, learning more about, and sharing experiences on practices in Open Science. We would like to invite researchers and practitioners from various backgrounds to contribute their experience and ideas to the discussion. The barcamp will bring together both novices and experts and its open format supports lively discussions, interesting presentations, development of new ideas, and knowledge exchange. Though, previous knowledge on Open Science is not mandatory. The barcamp is open to all topics around Open Science that the participants like to discuss.”
Organised by: Leibniz Research Alliance Open Science
Hashtag: #oscibar


#9 Open Science Conference 2022
Conference | 08.03.22 – 10.03.22 | Online
“The conference offers insights into both practical and technical innovations that serve the implementation of open practices as well as current and pioneering developments in the global Open Science movement. Such developments are, for example, the increasing plea for open practices as lessons learned from global crises as well as recent discussions on the relation of Open Science and knowledge equity. Furthermore, the conference offers many opportunities for networking and exchange.

The annual conference is dedicated to the Open Science movement and provides a unique forum for researchers, librarians, practitioners, infrastructure providers, policy makers, and other important stakeholders to discuss the latest and future developments in Open Science.”
Organised by: Leibniz Research Alliance Open Science
Hashtag: #osc2022


#10 Open Access Barcamp 2022
Barcamp | April 2022 | Online
“The Open Access Barcamp offers the community the chance to exchange ideas, network and learn from each other. The barcamp format is designed to be more open than a classic conference and deliberately does not use a pre-determined programme. Instead, the participants can suggest topics and hold sessions on issues of their choice. All topics related to Open Access are welcome.”
Organised by: Communication, Information, Media Centre (KIM) of the University of Konstanz as part of the open-access.network project


#11 2022 Library Publishing Forum
Pre-conference in the week of 16 May 2022 (days to be determined, probably one to two afternoons) | Online
“We are committed to expanding the diversity of perspectives we hear from at the Library Publishing Forum. Working towards some of the “Continuing Initiatives” from the LPC Roadmap for Anti-Racist Practice, this year we ask all proposals to explicitly address how they are inclusive of multiple perspectives, address DEI [diversity, equity, and inclusion], or incorporate anti-racist and anti-oppressive approaches.

The Library Publishing Forum is an annual conference bringing together representatives from libraries engaged in or considering publishing initiatives to define and address major questions and challenges; to identify and document collaborative opportunities; and to strengthen and promote this community of practice. The Forum includes representatives from a broad, international spectrum of academic library backgrounds, as well as groups that collaborate with libraries to publish scholarly works, including publishing vendors, university presses, and scholars.”
Organised by: Library Publishing Coalition (LPC)


#12 International Conference on Economics and Business Information- INCONECSS
Conference | 17.05.22 – 19.05.22 | Online
“This conference wants to address issues relating to economics and business information. Main topics: Research Data, Reshaping of skills and structures, Research support, Open Access. The main target groups are librarians and other information specialists supporting researchers in Economics and Business Studies.

The uniqueness of the conference lies in its international scope in combination with the focus on Economics and Business Studies: bringing together best practices from different countries, establishing a platform for stimulating discussion, exchanging opinions, helping participants to improve and enhance their local services.”
Organised by: ZBW – Leibniz Informationszentrum für Wirtschaft
Hashtag: #INCONECSS


#13 Open Education Global Conference
Conference | 23.05.22 – 25.05.22 | Nantes (France)
“Specialised sessions will address unique approaches to OER such as the best way to implement OER in Russia, or Z-degrees at community colleges in California and also provide practical advice on things like OER diversity and accessibility. Thematic sessions highly relevant to the future of open education will also be held. We will specifically encourage sessions linked with the usage of technology for open education including linguistic tools, artificial intelligence, repository management, and blockchain. Sessions will be tied to UNESCO OER Recommendation action areas.

The Congress in Nantes will host learning labs to provide opportunities to acquire skills and knowledge associated with successfully implementing an open education initiative. Learning labs will address a wide range of topics such as advocating for OER, creating OER content, open licensing, policy for OER, open practices associated with disseminating, using, and sharing OER, open pedagogy, etc. Learning labs will be tied to UNESCO OER Recommendation action areas.”
Organised by: Open Education Global und Université de Nantes


#14 8. Library Congress Leipzig 2022: #FreiräumeSchaffen (German)
Conference | 31.05.22. – 02.06.22 | Leipzig (Germany) online
“Our motto #FreiräumeSchaffen (this means: create free spaces) connects the digital with the analogue space. The pandemic experience has shown how important such a connection is. How we want to fill the free space of libraries has to be explored again and again: in stock management, in digital services, in our learning and event offers and not least in the way we lead the library company into the future. So far, we have succeeded in striking a balance between digital services, analogue knowledge repository and genuine meeting place. The concrete ‘what we want’ is constantly changing. That is what ‘free spaces’ stand for. The idea of a free, equal society remains. That is what libraries stand for. So #FreiräumeSchaffen is also an appeal to the innovative power of our sector. The 8th Library Congress is also the 110th German Librarians’ Day.”
Organised by: Library and Information in Germany (BID) – Federal Union of German Library Associations
Hashtag: #FreiräumeSchaffen


#15 6th annual international User Experience in Libraries conference (UXLIBS VI): UX and Organisational Culture
Conference | 06.06.22 – 08.06.22 | Newcastle-Upon-Tyne (Great Britain)
“User experience (UX) research techniques are wonderfully accessible and offer us unparalleled access to the worlds of our users. In turn, UX design offers us an established process to follow to take the resulting research insights gathered, transforming them into action through prototyping and iteration. BUT absolutely none of the above matters if your organisation is not ready for, or not interested in, UX. […] If you don’t have the support and understanding of your colleagues and senior management all your UX hopes and dreams will come to nought. Some institutions are simply not interested in centring their services and activities around user needs and behaviours, while others just don’t realise yet that this is what UX research and design is all about. Doing UX is one thing, but getting it embedded and accepted, and the opportunities understood is quite another! If you don’t address the culture issue, like the Big Bad Wolf, it will come and gobble you up.At UXLibsVI we want to offer talks and presentations that speak to this challenge, which explore how the threat of organisational culture and closed traditional mindsets and approaches can be tackled head on.”
Organised by: UX in Libraries


#16 IASSIST 2022: Data by Design: Building a Sustainable Data Culture
Conference | 07.06.22 – 10.06.22 | Gothenburg (Sweden)
“The conference theme, ’Data by Design: Building a Sustainable Data Culture’, emphasizes two core values embedded in the culture of Gothenburg and Sweden: design and sustainability. We invite you to explore these topics further and discuss what they could mean to data communities. As a member of IASSIST, you are already part of at least one data community. Your other data communities may be across departments, within organizations, or among groups in different countries. How are these groups helping design a culture of practices around data that will persist across organizations and over time?”
Organised by: Swedish National Data Service (SND)


#17 re:publica 2022: “Any Way the Wind blows” (German)
Conference | 08.06. – 10.06. | Berlin
“All further information on the event will follow shortly on the republica channels.”
Organised by: republica GmbH
Hashtag: #rp22


#18 Open Science Retreat: Dialogue on openness, transparency and science communication in the digital age
Workshop | 14.06. – 15.06. | Online
“Only together can we successfully change the way we work scientifically. Only together can we advance Open Science. WE does not mean scientists only. WE incorporates scientists, science communicators, data stewards, librarians, publishers, editors, and other stakeholders involved in Open Science developments. With the Open Science Retreat, the ZBW wants to bring together international Open Science supporters from different stakeholder groups. For two afternoons in a row, the aim is to dive deep into the topics that are of burning interest to all of us.”
Organised by: ZBW – Leibniz Information Centre for Economics
Hashtag: #OpenScienceRetreat


#19 LIBER Annual Conference 2022
Conference | 06.07. – 08.07. | Odense (Denmark)
“LIBER 2022 Annual Conference Theme: Libraries in the Research and Innovation Landscape — Supporting, Partnering, Leading. The upcoming LIBER 2022 Annual Conference will address the following topics: Libraries as research institutions; Citizen science and research communication; Partnering with other organisations and the private sector; Community building for researchers; Research libraries as publishers; Role of research libraries in bibliometrics; Special collections in research libraries.”
Organised by: LIBER, University Library of Southern Denmark / Syddansk University Library
Hashtag: #LIBER2022


#20 EuroScience Open Forum 2022: Crossing the borders, engaged science, resilient society
Conference | 13.07. – 16.07. | Leiden (Netherlands)
“The main objective of ESOF2022 is to strengthen the trust in the various ways society is influenced by science and, on the other hand, how science is influenced by choices, dilemmas and responsibilities that arise in society. ESOF2022 will be about the creation of a sense of urgency in scientists, policy makers, media, and the general public to deliberate more actively on science. ESOF2022 in Leiden will reinforce the societal dimension of European research-recognizing that citizen engagement is intrinsic to the support of science and to appreciate the benefits of science for the economy and quality of life.

ESOF2022 conference with the theme “Crossing the borders, engaged science, resilient society” is embedded in a 365-day programme of Leiden European City of Science where we will celebrate arts, science, and technology, targeted to reach out to the general public and truly connect science with society.”
Organised by: Leiden University, the Municipality of Leiden, Leiden University of Applied Sciences, and the Leiden University Medical Center (LUMC)
Hashtag: #ESOF2022


#21 87th IFLA World Library and Information Congress: Inspire, Engage, Enable, Connect
Conference | 26.07. – 29.07. | Dublin (Ireland)
“In conjunction with the Irish National Committee, IFLA will be […] publishing more information as the Congress plans develop.”
Organised by: International Federation of Library Associations and Institutions (IFLA)


#22 Open Access Days 2022: Kollaboration (German)
Conference | 19.09. – 21.09. | Bern (Switzerland)
“The Open Access Days are the major annual conference on Open Access and Open Science in the German-speaking world. The 2022 motto of the Open Access Days is Collaboration.” The Open Access Days are aimed at all those who would like to get to grips with the many facets of scientific publishing, for example, employees of libraries and other institutions of the science infrastructure and of publishing houses; but also scientists and members of the science administration.”
Organised by: University Library of Bern
Hashtag: #OAT22


This text has been translated from German.

Events 2022: How to stay up to date

These are our event tips for the Open Science and library universe for 2022. Of course, there will be more exciting conferences, workshops, barcamps and other formats in the course of the year. We collect them for you in our events calendar on ZBW MediaTalk!

To keep up to date with interesting events, you can either drop by there or subscribe to our newsletter, in which we will regularly inform you about new highlights on the Open Science and library event horizon: sign up for the ZBW MediaTalk newsletter.

Is an event missing? Do you have an event tip that is not yet listed in our events calendar? Then we would be happy if you would let us know.

Decision-making aids for event attendance: highlights 2021

Despite the second year of the Corona pandemic, there were many conferences, workshops, barcamps & co. worth visiting in 2021. We wrote about some of them in ZBW MediaTalk. So if you are thinking about attending one of the events we recommend, our review will certainly help you make your decision:

For Event Organisers

Do you organise events yourself and are looking for tips on how to make them even better? We have been dealing with this more frequently lately:

About the author:

Claudia Sittner studied journalism and languages in Hamburg and London. She was a long time lecturer at the ZBW publication Wirtschaftsdienst – a journal for economic policy, and is now the managing editor of the blog ZBW MediaTalk. She is also a freelance travel blogger (German), speaker and author.
Portrait: Claudia Sittner©

The post Open Science & Libraries 2022: 22 Tips for Conferences, Barcamps & Co. first appeared on ZBW MediaTalk.

Life in a Liminal Space; Or, The Journey Shapes the Destination

A liminal space is the time between the ‘what was’ and the ‘next’. It is a period of transition, uncertainty, and multiple paths forward. The first wave of an open access transition is upon us, driven by the APC model, moving us to favor quantity over quality, and resulting in massive consolidation in many areas of the market. What comes next?

The post Life in a Liminal Space; Or, The Journey Shapes the Destination appeared first on The Scholarly Kitchen.

Guest Post – Perspectives on a “Unified Approach” to the Future of Open Access  

There is value in exploring the concept of different perspectives on open access in order to begin to develop a “unified approach to open”.

The post Guest Post – Perspectives on a “Unified Approach” to the Future of Open Access   appeared first on The Scholarly Kitchen.

UKSG 45th Annual Conference and Exhibition: Glasgow 2022

The event is a major event in the scholarly communications calendar which attracts delegates each year from around the world – librarians, publishers, content providers, consultants and intermediaries. The conference combines […]

The post UKSG 45th Annual Conference and Exhibition: Glasgow 2022 appeared first on SPARC Europe.

Guest Post: Scholarly Book Publishing Workflows and Implications for RIM Systems

The ability to harvest and reuse publications metadata at scale is good for STEM journal articles but poor for monographs, with significant implications for RIM systems. Why is this so? 

The post Guest Post: Scholarly Book Publishing Workflows and Implications for RIM Systems appeared first on The Scholarly Kitchen.